Today’s competitive digital world, it’s very crucial to timely meet meet customer expectations. Business needs to be delivered faster than before and customer needs to get information without visiting premises. Industries like banking and fintech, need to create seamless, effortless and personalized experiences for customers.
As customer centric organizations grows, Customer Relationship Management (CRM) is no longer optional. It’s essential to deliver the right service at right time by having dynamic customer information. The other important factor is to get all your activities tracked and measured.
Dristi Tech in partnership with Talisma and Ameyo delivers specially tailored CRM and contact center ( call center) solution to banking and finance, insurance, healthcare, hospitality, government and customer centric enterprises of Nepal.
Talisma solutions enable organizations to deliver an exceptional customer experience on a global scale across engagement channels and interactions. The company serves a variety of industries through its wide range of vertical specific solutions and delivers a combination of advisory / consulting and support services. Some of the features delivered from Talisma Digital Customer Engagement Platform (DCEP) are:
Robotic process automation Social Conversation
Omnichannel support Actionable Intelligence
Single View of Customer Anywhere Access
Customer Onboarding Workflow Automation
Digital Sales Omni Experience
Ameyo offers a customer experience (CX) rich solution which is scalable, easy to use, agent friendly yet affordable. Ameyo being a platform build to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management.
Ameyo contact center solution is suitable for any size of organizations like healthcare, telecommunication, travel and tourism, banking and finance, government, insurance, commerce and more. Dristi Tech has already successfully deployed contact center solution for customers of Nepal.